PAYROLL ERRORS CAN BE EXPENSIVE

Don't let Payroll be a Ticking Time Bomb in your Business!

More than 80% of the payrolls we review contain hidden errors.

These mistakes can result in staff being paid incorrectly and may expose your business to costly penalties and compliance issues.

Our Custom Payroll Setup Health Check finds the problems and fixes them properly!

Next Step: Complete The Form Below To Start Your Application

Your Details:

CLICK BELOW TO WATCH FIRST!


"Legislation that impacts payroll in Australia can be VERY complex. Even people that have been doing it for years make mistakes. We do hundreds of pay audits a year and we rarely see 100% accuracy. Unfortunately, businesses don’t even realise they should audit their HR any payroll systems/setup as they operate - these things are not just a set and forget!" - Damien Gooden CEO HR Central

Testimonial Reviews Preview

Testimonials

Blake C.

Highly, highly recommend, Nikki and her team are so easy to talk to and have helped my business significantly. Plus they have an office dog so what could go wrong! Thanks Nikki & Team.

Doulat

One of the best bookkeepers in Canberra. I have been with them for over 4 years now and they have always been responsive, spot on and thorough with their service and advice. Nikki and Rayner have been a pleasure to work with. I highly recommend First-Class Accounts!

Ben B.

The team at FCA - Canberra Central are fantastic - in particular Nikki and Virgina who assisted my company in letting our accounts manager step back and also transition into a new accounting software - highly recommend !

Heidi P.

The Team at First Class Accounts are always available on the phone when issues arise and are able to be responsive to the ebbs and flows of our particular business. This gives it the personal touch. Great work!

Laura S.

Nikki and her team are professional, thorough, and go above and beyond! They actively are invested and constantly abreast of current accounting/bookkeeping legislation and requirements, which has been a peace of mind for our company, and enabled us to focus on growing the business. I would highly recommend their services.

Wayne R.

We are absolutely thrilled with the exceptional service provided by Nikki and First Class Accounts – Canberra Central. From payroll handling to meticulous tax preparation, Nikki's proactive approach in suggesting improvements demonstrates a genuine commitment to optimising our financial processes. Her expertise in bookkeeping ensures accurate reconciliations and streamlined operations, making cash flow management a breeze. Thank you, Nikki, for your outstanding support and dedication.

Vicky C.

Nikki and her team are responsive, pragmatic, and knowledgeable and it's been a joy working with them these past few months. Highly recommend!

Lindsay W.

Nikki and her team at First Class Accounts - Canberra Central, have been integral to keeping our bookkeeping up to date and on time. I would highly recommend them to anyone who needs help with accounts. Even if you have it under control they can free up your time to do what you do best in your business. I highly recommend Nikki and her team to any business owner.

Paul O.

I can't express enough how great Nikki and the team at First Class are. They are a very important part of running my business. I would highly recommend them to anyone wanting help with there bookkeeping/accounts. Thanks again for the great service that you have provided us.

Services We Offer

PAYROLL

BAS / IAS

ACCOUNTS PAYABLE

TRAINING

SOFTWARE SETUP

BOOKKEEPING

IN-HOUSE SUPPORT

HR SERVICES

ACCOUNTS RECEIVABLE

NOT FOR PROFIT

REPORTING

CFO SERVICES

STILL NOT SURE?

Frequently Asked Questions

Here's what we usually get asked

What is included in the Payroll Setup Health Check?

Our Payroll Health Check is a detailed review of your current payroll setup.

We examine, pay item setup, superannuation settings (to ensure superannuation is being calculated on the correct pay items at the correct rate.) leave accrual calculations, reimbursements vs allowances, STP compliance and system configuration to identify errors or compliance risks.

You’ll receive clear feedback outlining any issues found and practical recommendations to fix them.

Why would I need this if my payroll “seems fine”?

No employer wants to pay staff incorrectly intentionally. Usually the issues and errors we find result from people not knowing what they dont' know. Payroll is complex, legislation is confusing and software setups can very easily be wrong. Most payroll errors aren’t obvious.

In fact, over 80% of payrolls we review contain setup mistakes, often unnoticed for years.

Issues typically arise from incorrect software settings, superannuation miscalculations, leave accrual errors or software misconfiguration.

Our Payroll Setup Health Check provides reassurance that everything is correct — or highlights issues before they become costly.

What are some examples of errors you have found?

In one recent Payroll Health Check, we reviewed a business with 20 employees. The payroll system had been configured to exclude superannuation on annual leave loading.

Superannuation law around leave loading is complex, and in this case, super should have been paid. Unpaid superannuation can result in significant penalties and remediation costs, all of which could have been avoided with correct system setup.

In another review, a client was paying superannuation on overtime when it was not required under legislation. This was traced back to a software configuration issue, resulting in approximately $7,000 in overpaid superannuation.

We have also identified cases where leave was accruing on overtime hours unnecessarily. In one instance, this setup error was estimated to have cost the employer more than $40,000 over a three-year period in overpaid leave entitlements.

These examples highlight how small configuration issues can have substantial financial consequences.

Will you need access to my payroll system?

Yes. To complete a proper review, we require access to your payroll system.

All information is handled confidentially and in accordance with professional CPA & TPB and privacy standards.

How long does the review take?

The initial consultation takes approximately 15–20 minutes.

The full review timeframe depends on the size and complexity of your payroll, but most Health Checks are completed within 5–10 business days.

What happens if errors are found?

If we identify issues, we’ll provide a clear explanation and outline practical steps to correct them.

We can also assist with implementing fixes if required.

Our goal is to ensure your payroll is accurate, compliant and future-proof.

Is this a one-off review or ongoing service?

The Payroll Setup Health Check is a one-off review.

However, many clients choose to engage us for ongoing payroll support after discovering the value of proactive compliance oversight.

How much does it cost?

Our Payroll Health Check is a fixed-fee service.

Pricing depends on payroll size and complexity, which we confirm during the initial consultation call.


Why choose First Class Accounts - Canberra Central?

Payroll errors are rarely intentional. They’re usually the result of complex legislation and software settings that don’t quite align.

With over two decades of experience, we provide a thorough and practical review designed to give you clarity, confidence and peace of mind.

Partnerships & Memberships

LogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogo

Ready to get started?

MEET THE FOUNDER & CEO

Nikki Douglass

With a background in Senior Finance Officer (CFO) roles, working for a range of local and international corporations, Owner, Nikki Douglass realised that her passion was

helping small businesses to prosper and grow, so she decided to join Australia's biggest network of bookkeepers and opened First Class Accounts - Canberra Central in 2019.

"I started this bookkeeping firm as I believe that all businesses deserve the skills and knowledge someone like me can bring them, but for many businesses, a full-time Finance Manager/CFO is not an affordable or practical option."

Proudly Australian Owned and Operated

Unlike many other accounting and bookkeeping firms, FCA Canberra-Central is proud to be fully Australian-based. We pride ourselves on providing first class bookkeeping services without ever outsourcing to overseas companies.

Trust us to keep your financials in order while supporting a family owned local business.

Franchisee Awards

2020 Best Emerging Franchisee

2021 Best Business Performance

2023 Best Business Performance Runner Up

2023 Best Business Performance

Noshtel Pty Ltd t/a First Class Accounts - Canberra Central

Unit 6, Level 1, 32 Nettlefold Street

BELCONNEN ACT 2617 (Above Bean Origin)

02 6189 0365

ABN: 95 632 319 834

32 Nettlefold St, Belconnen ACT 2617, Australia